Privacy policy

Lindle Family Medicine & Wellness Clinic
DBA Lindle Health & Wellness
512-B East Greer Street
Honea Path, SC 29654

Phone: (864) 369-5003
Email: lhwoffice@lindlehealthwellness.com
Website: www.lindlehealthwellness.com

Effective date: April 14, 2025

1. Our commitment to privacy

Lindle Health & Wellness is committed to protecting the privacy and security of information provided by our patients and website visitors. This privacy policy explains how we collect, use, maintain, and protect information submitted through our website, contact forms, appointment requests, and communications with our office.

2. Information we may collect

Depending on how you interact with our office, we may collect:

  • Name and contact information
  • Telephone and mobile phone numbers
  • Email address
  • Appointment and scheduling information
  • Information submitted through website forms
  • Billing and administrative information
  • Information necessary to respond to your request

Please do not submit detailed medical information, prescription information, or other sensitive health information through a general website contact form unless specifically requested by our office.

3. Protected health information

Certain health information collected, created, or maintained by Lindle Health & Wellness may constitute Protected Health Information (PHI) and is subject to applicable federal and state privacy requirements, including the Health Insurance Portability and Accountability Act (HIPAA), when applicable.

Our HIPAA notice of privacy practices provides additional information regarding how protected health information may be used and disclosed.

4. How we use information

Information may be used to:

  • Respond to inquiries and requests
  • Schedule, confirm, reschedule, or cancel appointments
  • Provide healthcare-related administrative communications
  • Communicate regarding prescriptions, when appropriate
  • Communicate regarding billing and administrative matters
  • Provide requested services
  • Maintain appropriate business and healthcare records
  • Improve our website and administrative processes

5. SMS/text messaging privacy

If you voluntarily provide your mobile telephone number and separately consent to receive SMS/text messages from Lindle Health & Wellness, we may use your mobile number to send healthcare-related administrative and informational messages.

These messages may include:

  • Appointment reminders
  • Appointment confirmations
  • Scheduling communications
  • Appointment changes or cancellations
  • Requests to contact our office
  • Other healthcare-related administrative communications

Message frequency varies depending on your interactions with our office. Message and data rates may apply.

Your consent to receive SMS/text messages is completely optional and is not a condition of receiving medical care.

6. SMS consent and opt-out

You may withdraw your consent to receive SMS/text messages at any time by replying STOP to a message from our office.

For assistance, reply HELP or contact our office at (864) 369-5003.

After you send STOP, you may receive a confirmation message and will no longer receive SMS messages from the applicable messaging program, except where otherwise permitted or required.

7. Mobile information is not sold

Lindle Health & Wellness does not sell, rent, or lease mobile telephone numbers or SMS/text messaging consent information to third parties for their own marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information may be shared with service providers when necessary to operate our communications, website, scheduling, or business systems, subject to appropriate contractual and legal requirements.

8. SMS service provider

Lindle Health & Wellness may use third-party communications service providers, including RingCentral, to facilitate telephone and SMS/text messaging services. These providers may process telephone numbers and messaging information as necessary to provide the communications services requested by our office.

9. Website security

We use reasonable administrative, technical, and physical safeguards designed to protect information submitted through our website and communications systems. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Cookies and website technology

Our website or third-party website services may use cookies or similar technologies to operate the website, understand website usage, or improve website functionality.

11. Third-party websites

Our website may contain links to third-party websites or services. Lindle Health & Wellness is not responsible for the privacy practices or content of third-party websites.

12. Children's privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

13. Changes to this privacy policy

We may update this privacy policy periodically. Any changes will be posted on this page with an updated effective date.

14. Contact us

If you have questions regarding this privacy policy, please contact:

Lindle Family Medicine & Wellness Clinic
DBA Lindle Health & Wellness
512-B East Greer Street
Honea Path, SC 29654

Phone: (864) 369-5003
Email: lhwoffice@lindlehealthwellness.com
Website: www.lindlehealthwellness.com