Privacy Policy

Effective Date: August 12, 2026

Lindle Family Medicine & Wellness Clinic ("Lindle Family Medicine & Wellness Clinic," "we," "our," or "us") respects the privacy of our patients, website visitors, and individuals who communicate with our practice.

This Privacy Policy explains how we collect, use, maintain, and protect information provided through our website, patient communications, forms, and other services provided by Lindle Family Medicine & Wellness Clinic.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our practice, we may collect information including:

  • Name
  • Mailing address
  • Email address
  • Telephone and mobile telephone numbers
  • Date of birth
  • Information submitted through website forms
  • Appointment and scheduling information
  • Billing and payment information
  • Insurance information, when applicable
  • Information provided when contacting our office
  • Information necessary to provide healthcare services
  • Information voluntarily submitted through online forms or communications

We collect only information reasonably necessary for the purposes described in this Privacy Policy and for providing, coordinating, and administering services.

2. How We Use Information

Information collected by Lindle Family Medicine & Wellness Clinic may be used to:

  • Respond to inquiries and requests
  • Schedule and confirm appointments
  • Communicate with patients regarding appointments and services
  • Provide healthcare-related communications
  • Send administrative communications
  • Communicate regarding prescriptions, laboratory testing, referrals, or follow-up care when appropriate
  • Process payments and billing
  • Maintain patient and business records
  • Respond to requests for assistance
  • Improve our website and services
  • Maintain the security and functionality of our website
  • Comply with applicable laws, regulations, and professional requirements
  • Communicate information that a patient has specifically authorized us to provide

3. Medical and Health Information

Lindle Family Medicine & Wellness Clinic is a healthcare provider and may collect and maintain protected health information ("PHI") as defined by the Health Insurance Portability and Accountability Act ("HIPAA") and applicable state and federal law.

The use and disclosure of PHI obtained in connection with healthcare services are governed by our applicable HIPAA Notice of Privacy Practices and other legal requirements.

This website Privacy Policy is not intended to replace our HIPAA Notice of Privacy Practices.

Patients should review our HIPAA Notice of Privacy Practices for information regarding how protected health information may be used and disclosed.

4. Telephone and Mobile Information

When you provide a telephone or mobile telephone number to Lindle Family Medicine & Wellness Clinic, we may use that information for purposes consistent with your authorization and the services you request.

Depending on your consent and the nature of the communication, we may use telephone or mobile telephone numbers for:

  • Appointment reminders
  • Appointment confirmations
  • Scheduling communications
  • Office notifications
  • Administrative communications
  • Prescription-related notifications
  • Laboratory-related notifications
  • Follow-up communications
  • Billing or account-related communications
  • Other patient-care communications for which you have provided appropriate authorization or consent

We do not sell mobile telephone numbers.

We do not sell or rent patient contact information to third parties for their own marketing purposes.

5. SMS/Text Messaging Privacy

Lindle Family Medicine & Wellness Clinic may offer SMS/text messaging as a method of communicating with patients.

Patients may voluntarily elect to receive SMS messages by providing their mobile telephone number and affirmatively consenting through an approved SMS opt-in process.

SMS messages may include, depending on the patient's consent and the purpose of the communication:

  • Appointment reminders and confirmations
  • Scheduling information
  • Office closures or changes to office hours
  • Patient-care or administrative notifications
  • Prescription-related notifications
  • Laboratory or follow-up notifications
  • Billing or account-related communications
  • Other communications authorized by the patient

Message frequency may vary depending on the services and communications selected.

Message and data rates may apply.

SMS consent is not a condition of receiving medical care.

6. SMS Consent and Opt-In

Patients who choose to receive SMS messages must provide affirmative consent through an approved opt-in process.

The SMS opt-in process may require the patient to:

  1. Provide a valid mobile telephone number; and
  2. Review the SMS disclosure; and
  3. Affirmatively select or check the SMS consent option.

Simply providing a telephone number does not, by itself, constitute consent to receive marketing SMS messages.

Where applicable, the SMS consent disclosure will identify the types of messages the patient may receive and will provide information regarding message frequency, message and data rates, and how to opt out.

Lindle Family Medicine & Wellness Clinic does not purchase or use third-party contact lists for SMS messaging.

We do not knowingly send SMS messages to individuals who have not provided appropriate consent or authorization for the applicable type of communication.

7. Marketing Text Messages

If Lindle Family Medicine & Wellness Clinic offers promotional or marketing text messages, marketing SMS consent will be obtained separately from patient-care or administrative SMS consent when appropriate.

Examples of marketing communications may include information about:

  • New services
  • Wellness programs
  • Special offers
  • Educational events
  • Promotional programs
  • Other practice-related promotions

A patient may choose not to receive marketing messages without affecting their ability to receive medical care.

Marketing SMS consent may be withdrawn at any time.

8. How to Opt Out of SMS Messages

You may stop receiving SMS messages by replying:

STOP

to a message from Lindle Family Medicine & Wellness Clinic.

After receiving an opt-out request, we will process the request in accordance with our messaging system and applicable requirements.

You may also contact our office directly to request that SMS communications be discontinued.

Please understand that opting out of SMS messaging may not prevent us from contacting you through other appropriate methods when communication is necessary for your care, appointments, billing, or other lawful purposes.

9. SMS Help

For assistance regarding SMS messages, you may reply:

HELP

to a message, when supported by our messaging platform.

You may also contact Lindle Family Medicine & Wellness Clinic directly using the contact information provided on our website.

10. Sharing of Information

Lindle Family Medicine & Wellness Clinic may share information when reasonably necessary to operate our practice, provide services, communicate with patients, comply with legal requirements, or carry out other purposes permitted by law.

We may use third-party service providers to assist with services such as:

  • Website hosting
  • Appointment scheduling
  • Electronic health records
  • Patient communications
  • SMS/text messaging
  • Billing and payment processing
  • Information technology
  • Administrative services

These service providers may have access to information necessary to perform services on behalf of the practice.

We require appropriate safeguards and agreements where required by applicable law.

Mobile telephone numbers and SMS consent information are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.

11. SMS Messaging Providers

SMS messages may be transmitted through third-party telecommunications or messaging service providers used by Lindle Family Medicine & Wellness Clinic.

These providers may process information such as a mobile telephone number, message routing information, and other technical information necessary to deliver SMS communications.

The use of a third-party messaging provider does not authorize that provider to use the patient's mobile telephone number for its own marketing purposes.

12. Website Information

When you visit our website, certain technical information may be automatically collected by our website hosting provider or other technology services.

This information may include:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Date and time of website access
  • Referring website information
  • Other technical information necessary to maintain website security and functionality

This information may be used to maintain, operate, secure, and improve our website.

13. Cookies and Similar Technologies

Our website or third-party website providers may use cookies or similar technologies to maintain website functionality, understand website usage, or improve the visitor experience.

You may be able to control certain cookie settings through your web browser or device.

Disabling cookies may affect certain website functionality.

14. Information Security

Lindle Family Medicine & Wellness Clinic takes reasonable administrative, technical, and physical measures to protect information against unauthorized access, use, alteration, disclosure, or destruction.

However, no website, electronic communication system, or internet transmission can be guaranteed to be completely secure.

Patients should avoid submitting highly sensitive medical information through a general website contact form unless the form is specifically designed and secured for that purpose.

15. Children's Privacy

Our website is not intended to knowingly collect personal information from children through general website forms without appropriate authorization.

When services are provided to minors, information may be collected and handled in accordance with applicable law and the practice's healthcare policies.

16. External Links

Our website may contain links to third-party websites.

Lindle Family Medicine & Wellness Clinic is not responsible for the privacy practices, security, or content of websites operated by third parties.

We encourage visitors to review the privacy policies of third-party websites before submitting personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website, technology, legal requirements, or privacy practices.

When changes are made, the updated policy will be posted on this page with a revised effective date.

We encourage visitors to periodically review this Privacy Policy.

18. Contact Us

If you have questions regarding this Privacy Policy, our SMS communications, or your privacy choices, please contact:

Lindle Family Medicine & Wellness Clinic

Website: [Insert Website Address]

Telephone: [Insert Office Telephone Number]

Email: [Insert Office Email Address]

Address: [Insert Practice Address]

 

 

SMS/Text Messaging Summary

For convenience, our SMS practices are summarized below:

  • SMS consent is obtained through an affirmative opt-in process.
  • Providing a telephone number alone does not constitute marketing SMS consent.
  • Message frequency varies.
  • Message and data rates may apply.
  • You may reply STOP to opt out.
  • You may reply HELP for assistance.
  • SMS consent is not a condition of receiving medical care.
  • We do not sell mobile telephone numbers.
  • We do not share mobile information with third parties or affiliates for their own marketing or promotional purposes.
  • Patients may withdraw SMS consent at any time.

Last Updated: August 12, 2026